H2O International USA

 USA Toll Free 1-800-570-3464 • International 1-954-570-3464
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H2O International Terms and Conditions

ORDERING: Orders may be called in, faxed or emailed to H2O International Inc. Authorized purchase orders with numbers are required. Purchase orders must include our part number and price. Purchase orders must also state if partial shipments are allowed. If you do not have the correct part numbers, price or case quantity, please contact our sales department.

ORDER CONFIRMATIONS: All purchase orders will be confirmed by phone, fax or e-mail. Any discrepancies in pricing, part numbers, descriptions or case quantities will be listed in the order confirmation. It is the customer’s responsibility to review the order confirmation and advise if any changes need to be made. If we do not hear from the customer regarding the confirmation, we will assume that everything is correct and we will ship and invoice accordingly.

MINIMUM ORDERS: Minimum order accepted is $100.00, excluding taxes and freight.

TERMS: Terms are given upon the approval of the buyer’s credit. Past due accounts will be charged interest at 1.5% per month. Credit will not be extended to accounts with poor payment history. Without approved credit, orders may be shipped prepaid or C.O.D. within the USA and prepaid outside of the USA. Large orders may also be subject to deposit with the order.

INVOICING: All shipments are invoiced the day of shipping. Customers are required to pay all invoices in full within terms. Short payments on invoices are not accepted. All questions regarding invoices and payments must be addressed by our accounts receivable department before invoices become due.

WILL-CALL ORDERS: All standard ordering terms apply to WILL-CALL orders. The customer must advise what day and time they will be picking up the order. Completed WILL-CALL order will be held for a maximum of one week. A restock charge may be assessed to any WILL-CALL orders that are not picked up within the required timeframe. Additions or deletions to WILL-CALL orders after invoicing are subject to all new order terms and conditions. Orders are typically pulled within one working day. WILL-CALL orders can be picked up Monday – Friday from 10:00 AM – 11:30 AM and from 1:30 PM – 3:00 PM.

TAXES: Quoted prices do not include taxes. Buyer is responsible for payment of all applicable state and local sales taxes, use and/or gross receipts taxes resulting from transactions with H2O International Inc, regardless of placement of liability for the tax by law. Orders shipped within Florida are subject to applicable county tax rates unless a resellers card or exempt certificate is completed and on file.

FREIGHT: All shipments are F.O.B. H2O’s Water Warehouse, Inc. Deerfield Beach, Florida if goods are in inventory otherwise they are F.O.B. the factory or any other warehouse within the US. All drop ship orders to a Third Party will be assessed a $5.00 handling fee in addition to the freight cost.

ROUTING: Routing is to be specified by customer on purchase order. Otherwise, H2O will ship the items by its preferred method.

PACKAGING: Prices include packaging that is satisfactory for truck, air or containerized shipment at no additional charge.

FREIGHT CLAIMS: Shipments are the buyer’s responsibility. Freight claims must be made immediately and directly to the freight carrier. H2O International will help as much as possible in settling claims. However, H2O will not be held responsible for breakage or shortage after products are accepted by common carrier. All shipments must be inspected for damages and counted for shortages at the time of delivery. Any damage or discrepancy must be noted immediately.

ORDER CHANGES: Additions to an order may be made at no charge prior to the processing of an order. Processing of an order typically begins within one hour of receipt of purchase order and is typically accomplished within one working day. Deletion and/or changes to an order after it has been processed are subject to a handling fee of at least $25. Changes may cause additional charges and may increase the time required to ship an order.

RETURNS: A Return Goods Authorization (RGA) number must be obtained from H2O before any returns can be shipped. All returns for warranty consideration must be shipped prepaid. Freight collect returns will not be accepted. Returns determined to be in warranty will be replaced or repaired, and will be returned to the purchaser prepaid by surface freight.

RESTOCK: Minimum restocking charge is 20% or $50.00, whichever is higher. Orders shipped incorrectly are not subject to the restock charge and correct items will be shipped prepaid by surface freight. All other returns are subject to the restock charge. Goods must be in original container and in saleable condition to be considered for restocking.

CANCELED ORDERS: Orders placed but canceled AFTER the order has been processed and sent to shipping or engineering will be subject to a minimum 10% cancellation fee of at least $50, assuming manufacturing has not commenced, and no detailed engineering or special parts have been ordered. Additional fees may be charged depending upon the level of completion of detailed engineering and/or if any special parts have been ordered.

NSF CHECKS: There is a $25 charge for all NSF checks.


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H2O International USA